Shippit launches unprecedented data solution to arm Aussie retailers in the battle for online loyalty
- Shippit Insights enables mid market and enterprise retailers to tap into 250+ data points to unlock hidden efficiencies and improve customer delivery experience
- Shippit’s platform is used by thousands of retailers, including leading enterprise brands such as Kmart, Cotton On, Woolworths, Total Tools and Temple & Webster
Sydney, Australia, 17 June, 2024 - Shippit, the industry-defining commerce delivery platform used by 4,000 retailers across APAC, today announced the launch of Shippit Insights, a powerful solution that provides Shippit customers with a 360° view of their shipping and delivery operations. Expanding on its current suite of intelligent optimisation tools, Shippit Insights’ advanced reporting provides unparalleled insights into commerce delivery, empowering customers with unprecedented visibility and control as they seek to optimise costs and efficiency amidst rising competition and economic pressures.
As retailers prioritise their unit economics, Shippit Insights enables them to identify efficiencies and cost-savings. Over 250+ actionable data points enable retailers to turn delivery into a competitive advantage by unlocking new, actionable insights across the notoriously complex journey from shopping cart to doorstep. The rich insights are presented via dashboards, tailored in consultation with Australia’s leading retailers, or as unprocessed data for deep analytics. These curated “out-of-the-box” dashboards, are also customisable to suit the unique needs of each retailer.
The launch comes against the backdrop of intense competition from global retail giants like Amazon and Temu, and as the post-purchase experience continues to grow in importance. Shippit and Jarden research reveals that only price is more influential than delivery when it comes to the factors that influence the brands we shop with. One in three consumers say their expectations have increased as a direct result of the rise of Amazon and Temu, who continue to carve out greater market share.
“Being the first last-mile delivery platform to bring such a comprehensive solution to market is a game changer, and will drive significant value, clarity and insight for retailers. It’s not just built for our customers, but with our customers - who were heavily involved in the creation of a solution that addresses their most pressing operational challenges,” said Inga Latham, Chief Product Officer at Shippit. “Our data and insights are already used by over 4,000 retailers to optimise fulfilment, delivery and the post-purchase experience; enabling them to turn delivery into loyalty. Now, through the launch of Shippit Insights, they’ll be able to create an even deeper, broader and clearer picture of their entire shipping and delivery operation.
“As economic pressures persist, unit economics are top of mind for retailers. We’ve designed a solution that enables them to find new efficiencies and cost-savings, whilst also providing the delivery experiences that incentivise loyalty. Through everything from advanced fulfilment, carrier performance and carrier quote and cost, to fulfilment optimisation, freight dispersion and carrier allocations, we’re enabling our customers to transform the last mile and turn their challenges into their greatest advantage.”
With the new advanced reporting, Shippit Insights becomes an indispensable tool for retailers, providing business-wide value:
- Logistics and Operations teams can gain streamlined data from multiple sources, helping identify bottlenecks that lead to delivery delays, lead informed carrier negotiations and select the best-fit carriers based on freight and dispatch and delivery destinations. It also empowers them with higher-level trend insights to make strategic shipping and fulfilment decisions.
- eCommerce teams can understand how shipping and fulfilment affect SKU profits, and ensure they meet delivery promises from order creation to delivery. It also enables them to discover revenue opportunities from inventory placement and location-based deliveries, such as moving stock closer to high demand areas, identifying repeat buyers, and optimising location-based deliveries.
- Finance teams can enjoy a complete view of shipping costs, including special deliveries and surcharges. It also enables them to easily compare quoted versus actual carrier costs, and simplify the reconciliation process.
“Accessing data-driven insights, directly within Shippit, allows us to drive operational efficiencies, optimise our online order routing and lead informed carrier negotiations. Collectively, all of these insights are helping to improve our online delivery offer and profitability across ANZ,” said Rod Williams, GM Online at Baby Bunting. “These insights aren’t just ‘nice to have’, they’re mission critical today. Arming ourselves with 360° data through Shippit enables us to improve our bottom line and turn delivery and customer experience into a driver of loyalty.”
Over 100 million deliveries are orchestrated by Shippit’s technologies every year. Since its launch in 2014, nearly $30bn worth of ecommerce orders have been fulfilled through Shippit, on behalf of thousands of retailers including Kmart, Cotton On, Woolworths, Total Tools and Temple & Webster
For more information about Shippit Insights, visit: https://www.shippit.com/shippit-insights/
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About Shippit
Shippit is the industry-defining commerce delivery platform that powers +100M deliveries annually across Australia, New Zealand and South East Asia. Since its launch in 2014, Shippit has fulfilled nearly $30bn worth of ecommerce orders. Shippit’s award-winning software and services are trusted by thousands of companies - like Kmart, Myer, Big W, Baby Bunting and R.M.Williams - in stores, warehouses and vehicles to solve complex logistics challenges, streamline operations, optimise the post-purchase experience and surpass customer expectation. The result is a higher net promoter score (NPS), increased customer lifetime value, and reduced operating costs. Today, only price has a greater influence on customer loyalty than delivery. For more information about how you can turn delivery into a driver of loyalty, visit www.shippit.com
