Recent research conducted alongside Jarden reveals the shifting dynamics of consumer behaviour and importance of the post-purchase experience on customer loyalty.

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‍78% of consumers find the post-purchase experience (delivery, returns, tracking) to be highly important, with 64% saying they wouldn't shop with a brand again if they had a poor delivery experience.

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‍Want to get more insights? Inside this report you'll discover:

• Effective strategies for retailers to thrive in the online marketplace
• Data illustrating the critical role of the post-purchase experience
• Shifts in shopping habits across various demographics
• The necessity of investing in supply chain and delivery infrastructure

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‍Download the free whitepaper to learn how to navigate these challenges and meet rising consumer expectations.