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We’re beyond proud of what we’ve achieved in the first half of this year. Having delivered some of our biggest launches to date, most innovative technology, and real customer solutions, we’re excited to keep the momentum up for the remainder of the year!
Read on for a recap of what we’ve learnt so far, and what we’re expecting to see in the eCommerce space in the months ahead.
The current market
What are you up against? What warrants success these days? What do your customers care about? With customer expectations rising, thanks to Temu’s value proposition and Amazon’s consistently reliable delivery reputation, retailers of all sizes are trying to find their competitive edge.
Last month, we conducted a State of Shipping survey. A first look at the results from nearly 100 Aussie retailers revealed exactly what retailers are prioritising. Keep an eye out for the annual State of Shipping report, hitting your inbox next month, including an analysis of the current retail landscape and key opportunities we’ve identified for retailers like yourself to stay ahead.
In the meantime, check out some of our recent articles on the current state of the eCommerce industry:
- Consumer centric delivery: Why a reliable delivery experience is key to turning your shoppers into lifelong customers.
- Aussies shopping online more often, but spending less: Consumers are increasingly driven by value and are seeking out discounted purchases.
- Three burning questions facing retailers in 2024: How you can turn challenges into opportunities for sustainable growth by leveraging technology, focusing on customer expectations, and optimising existing investments.
What’s launched this quarter? In case you missed it
- Shippit Insights: Equip your teams with dynamic insights and self-serve data access to hard performance metrics at a fraction of the cost of in-house solutions, and all within one centralised location. For nearly a decade, Shippit has worked hand-in-hand with Australia’s leading retailers, building one of the industry’s most robust data and analytics capabilities. We have now put this power into your hands with the launch of Shippit Insights, giving retailers the power to take a 360° view of their shipping and delivery operations with over 250 curated data points to turn shipping into a true business enabler.
- Shippit for NZ: We’ve expanded our network in New Zealand! You can now reach more customers with Shippit – unlock even more coverage, reliable services and better rates with our leading carriers.
The evidence: what we’ve learnt from Freedom Furniture
See how Shippit has made light work of some seriously complex shipping practices to save Freedom time, money and maintain agility in meeting customer expectations.
- Enabling freight freedom in NZ: Applying Shippit’s multi-carrier strategy enabled Freedom to overcome the logistical challenges of shipping varied product sizes across New Zealand improving operational efficiency and enhancing the customer experience by providing better tracking and delivery updates.
- Cost-effective shipping: Shippit’s comprehensive logistics platform automated Freedom’s fulfilment processes, integrated multiple couriers, and provided accurate shipping costs, significantly reducing operational costs and improving customer satisfaction through efficient and flexible delivery options.
- Multi-store management across ANZ stores: Shippit’s unified platform streamlined Freedom’s logistics and fulfilment processes across all stores in Australia and New Zealand, enhancing inventory management, reducing operational inefficiencies, and improving the overall customer experience through better coordination and multi-carrier integration.
We love hearing our customers success stories of finding freight freedom. Read more here.
The results are in:
Early this year, we partnered with Jarden to understand how important the post-purchase experience really is on customer loyalty. The results revealed some real food for thought, for retailers big and small across Australia.
Did you know that 50% of consumers won’t shop from a brand again if they have a poor delivery experience? Get all the insights and access the whitepaper here.
What’s on the horizon? We’re obsessing about:
Preparing for peak season:
It’s that time of year again! How are we staying ahead this season? Here are three of our top solutions to get you through.
- Leverage the power of your local commerce store network
722 kilometres. That is the average distance a parcel travels in Australia.
That used to be acceptable when eCommerce was in its infancy. Today, around 15% of all orders originate within 15 kms of their destination. Local commerce is a significant opportunity for Aussie retailers and we are bullish on its outlook. Fast, free & reliable delivery is a must and capitalising on the local commerce opportunity has been a game changer in helping our customers at Shippit bring this to life.
Read more in Rob’s recent LinkedIn post or learn about our on-demand solution to discover how you could improve your local commerce shipping operations this year.
- Insights to deep dive into shipping costs and data
It’s a period when time and money matters most. This peak season we’re focused on enabling businesses to deep dive into their data, unlocking the power to identify areas to ship more efficiently and effectively with access to a 360° view of their shipping and delivery operations.
Get started with Insights now so you can optimise your operations ahead of peak.
- Last mile delivery
Check out Rob’s recent LinkedIn post. Ultimately, we’re focused on:
- Finding optimisation and efficiency opportunities
- Scaling operations and systems to support growth
- Offering a compelling customer experience, reliably
Want more from us? Follow us on LinkedIn or find more on our press page.
Until next time! Happy shipping.
Cheers,
Rob & Will
Shippit Co-founders and Joint CEOs
